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Policies

Terms and Conditions

1. Definitions
The terms and expressions listed hereunder shall have the meaning specified in the definition, being understood that terms defined in the singular form are to be considered defined even in the plural form.
- Customer means any person or company purchasing one or more Products in the Ramon Molvizar Online Shop, accepting the General Conditions.
- General Conditions mean these general conditions and any possible new future version which may be published on the Ramon Molvizar Shop by Ronzak arte perfume & cosmeticos sl.
- Order Confirmation means the e-mail message by means of which Ronzak arte perfume & cosmeticos sl informs the Customers of the acceptance of the Orders.
- Sale and Purchase Agreements mean the sale and purchase agreements of the Products entered into between Ronzak arte perfume & cosmeticos sl and the Customers.
- Ramon Molvizar Shop means a virtual shop, managed by Ronzak arte perfume & cosmeticos sl and accessible at URL http://www.ramonmolvizarshop.com where Products are available for sale.
- Orders mean the purchasing orders of the Products placed by the Customers pursuant to the General Conditions and in accordance with the procedure set out under clause 6.
- Parties means Ronzak arte perfume & cosmeticos sl and the Customers, when jointly referred.
- Price means the sale price of the Products as specified in the Ramon Molvizar shop with reference to each Product.
- Products mean the products published in the Ramon Molvizar for sale.
- Ronzak means Ronzak arte perfume & cosmeticos sl. with registered offices in Avinguda de Cerdanyola, 79, 08172 Sant Cugat del Vallès, Barcelona registration No. B65979619, acting as dealer for the retail sale of the Products in the Ramon Molvizar Shop.
- Account means the space in the Ramon Molvizar Shop where Customers are allowed, following authentication to: (i) monitor and update personal data and addresses where the ordered Products are to be shipped and delivered; (ii) view previous Orders; (iii) have access to any other specific function/setting concerning their activity in the Ramon Molvizar Shop.
2. Subject matter
2.1 The General Conditions apply to all the Sale and Purchase Agreements and form an essential part of the latter.
2.2 Ronzak arte perfume & cosmeticos sl has the right to modify the General Conditions at any time, being understood that the version of the General Conditions to be applied to the Sale and Purchase Agreements shall be the one published in the Ramon Molvizar Shop at the time the Orders are placed by the Customers.
2.3 In case of conflict between the General Conditions and other possible terms and conditions applicable to the Sale and Purchase Agreements published in the Ramon Molvizar Shop, the terms and conditions more favourable to the Customers shall apply.
3. Execution of Sale and Purchase Agreement
3.1 Ronzak arte perfume & cosmeticos sl undertakes to send the Order Confirmation to the Customers within 2 working days from receipt of the Orders from the Customers.
3.2 Sale and Purchase Agreements are deemed entered into between the Parties at the time the Customers receive the Order Confirmation. Should Customers not receive the Order Confirmation within the term under clause 3.1, the relevant Order shall be deemed as rejected by Ronzak arte perfume & cosmeticos sl and thus have no effect.
3.3 By placing the Orders, Customers declare to have read all the instructions which refer to the methods of payment of Products pursuant to clause 6. and declare to have fully accepted the General Conditions and to have read all additional information available in the Ramon Molvizar Shop, including information accessible through links.
3.4 The Orders will be recorded in the Ramon Molvizar Shop’s database in accordance with the provisions set out by Legislative Decree n. 196 of 30 June 2003 (Spanish Privacy Law) and shall be accessible by the Customers by contacting Ronzak arte perfume & cosmeticos sl at the contact details specified under clause 16 or by accessing the Account.
4. Availability of the Products
4.1 Save for the provisions under clause 4.6, Ronzak arte perfume & cosmeticos sl, with reference to each Product published in the Ramon Molvizar Shop , specifies whether:
(i) the Product is available at its warehouse;
(ii) the Product is not available at its warehouse;
(iii) the Product is available on demand;
(iv) the Product is customizable.
4.2 The range and availability of the Products published in the Ramon Molvizar Shop may vary from time to time, being understood that this shall not cause Ronzak arte perfume & cosmeticos sl to be deemed liable vis-à-vis the Customers.
4.3 The availability of the Products indicated in the Ramon Molvizar Shop is by no means binding. Should a Product (indicated as available at the time the Order was placed by the Customer) no longer be available, Ronzak arte perfume & cosmeticos sl, save for the provision set forth under clause 3.2, undertakes to inform such Customer, by email, on when the ordered Product/Products is/are expected to be available again. The Customer is entitled to withdraw the Order within 24 hours from receipt of the above communication sent by Ronzak arte perfume & cosmeticos sl (notwithstanding the provision governing the right for withdraw under clause 9).
4.4 Should a Product bear the indication available "on demand", this means that such Product is currently not available at Ronzak arte perfume & cosmeticos sl’s warehouses.
4.5 Should a Product bear the indication "customizable", this means that such Product may be modified/adapted/customized following Customers' specific requests. In this case, the Customers must specify their requests in the relevant space at the time of placement of the Order and Ronzak arte perfume & cosmeticos sl, after having sent the Order Confirmation, undertakes to:
(i) communicate to the Customers, by email, the terms for the shipment of the customized Product; such term must be considered as a mere indication and is by no mean binding for Ronzak arte perfume & cosmeticos sl;
(ii) inform the Customers, by email, of when the customized Product shall be available at its warehouses.
4.6 Ronzak arte perfume & cosmeticos sl has the right not to indicate the availability of the Products (or part of the Products) in the Ramon Molvizar Shop.
5. Price and shipping costs
5.1 The Price is in € (euros). The applicable Price is the one published in the Ramon Molvizar Shop at the time the Orders are placed by the Customers.
5.2 The Price is inclusive of VAT, if the Products are shipped by Ronzak arte perfume & cosmeticos sl and delivered inside the European Union. The Price is not inclusive of VAT if the Products are shipped by Ronzak arte perfume & cosmeticos sl and delivered outside the European Union.
5.3 The Price include shipping costs.
5.4 Any possible tax, levy, expense or other duty provided for by the laws of the country in which the Products are shipped and delivered are to be entirely borne by the Customers.
6. Placement of the Orders
6.1 In order for the Customers to place their Orders, registration at the Ramon Molvizar Shop is required; such registration may be obtained by entering the information and data indicated as "mandatory" and by selecting a password to be used when placing the Orders and when accessing the Account any time later.
6.2 The Customers may purchase the Products by selecting them in the relevant section of the Ramon Molvizar Shop dedicated to the Product category searched and putting them in the "cart". When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on "add to your cart". Once the selection of Products is complete, the Customers will be bound to proceed with registration pursuant to clause 6.1, if not yet registered. For registered Customers, instead, authentication will be required by typing password and login in the relevant fields and clicking "proceed to check out". Once the data relating to the selected Product/s and the "shipping/ delivery information" is verified, the Customers must choose among the available methods of payment provided for by clause 7. Once a method of payment is selected, the Customers may proceed to place the Orders by clicking "send".
7. Methods of payment
7.1 The Customers may pay the Price by means of credit card, Pay Pal, or other methods of payment indicated by Ronzak arte perfume & cosmeticos sl in the Ramon Molvizar Shop. Ronzak arte perfume & cosmeticos sl has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated by Ronzak arte perfume & cosmeticos sl in the Ramon Molvizar Shop at the time the Orders are placed by the Customers.
7.2 If the payment is made by credit card, Customers will be charged with the Price, once the credit card data is verified and the authorization from the company issuing the credit card is received, upon the Confirmation Order being sent by Ronzak arte perfume & cosmeticos sl. Credit card data entered during the ordering procedure is protected and is transmitted directly to the bank in charge of the payments. The payment is made on a safe server directly, with an SSL deciphering key so as to guarantee total safety in the transaction. The credit card data is not accessible by Ronzak arte perfume & cosmeticos sl or third parties, neither at the time of placement of the Orders nor later.
7.3 If payment of the Price is made by PayPal, at the time the Orders are placed by the Customers, the web session shall be redirected on PayPal's safe Web site. On such Web site, the Customers will be able to complete the payment of the Price, including shipping costs, using their own PayPal account and in accordance with PayPal conditions for utilization of service, which Customers will have accepted either at the time or previously. The Price, including shipping costs, shall be charged on Customers' PayPal account upon the Confirmation Order being sent by Ronzak arte perfume & cosmeticos sl.
7.4 If requested by the Customers upon placing the Orders, Ronzak arte perfume & cosmeticos sl shall send regular invoices by e-mail or mail on the basis of the information provided by the Customers. No amendment of the invoices shall be possible after the invoices have been issued by Ronzak arte perfume & cosmeticos sl.
7.5 Information received from Ronzak arte perfume & cosmeticos sl pursuant to clause 7. shall be solely utilized by Ronzak arte perfume & cosmeticos sl for the sake of completing all relevant sale procedures and for reimbursement procedures should Customers exercise the right of withdrawal provided for by clause 9.
8. Shipping and delivery of the Products
8.1 Being understood that "shipping" of Products means the delivery of the latter to the couriers selected by Ronzak arte perfume & cosmeticos sl pursuant to clause 8.2, Ronzak arte perfume & cosmeticos sl undertakes to ship the Products:
(i) when the Products are available (as defined under clause 4):
- within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
- within 3 working days from the time the confirmation of the payment is made available if the payment is made with methods different from credit card;
(ii) should one or more Products become unavailable as in the case under clause 4.3, save for the right of Customer to withdraw the Order pursuant to clause 4.3, within 3 days from the time such Product or Products are once again available at Ronzak arte perfume & cosmeticos sl's warehouses;
(iii) in case of "on demand" Products (as defined under clause 4.4) within 3 working days from the time such Products are available at Ronzak arte perfume & cosmeticos sl's warehouses.
(iv) in case of "customized" Products, within 3 working days from the communication indicated in clause 4.5 (ii); (v) in case the availability of one or more Products is not indicated (as in the option under clause 4.6) and the Products are available at Ronzak arte perfume & cosmeticos sl's warehouses at the time of placement of the Order by the Customers:
- within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
- within 3 working days from the time the confirmation of the payment is made available if the payment is made with methods different from credit card;
(vi) in case the availability of one or more Products is not indicated (as in the option under clause 4.6) and the Products are not available at Ronzak arte perfume & cosmeticos sl's warehouses at the time of placement of the Orders by the Customers, within 3 working days from the time the Products are available at Ronzak arte perfume & cosmeticos sl's warehouses.
8.2 Ronzak arte perfume & cosmeticos sl guarantees the shipment of the Products worldwide (excluding countries indicated in the Ramon Molvizar Shop) by means of express couriers selected on a case by case basis depending on the Product ordered and on the destination. The Products are shipped by Ronzak arte perfume & cosmeticos sl, and delivered by the courier selected by Ronzak arte perfume & cosmeticos sl, at the address indicated by the Customers at the time of registration as under clause 6.1 or at a different address specified at the time the Order is placed.
8.3 Ronzak arte perfume & cosmeticos sl undertakes to use its best effort to ensure that the Products shipped pursuant to clauses 8.1 and 8.2 shall be delivered by the selected couriers:
- in Italy within 72 hours from the date of shipment;
- outside Italy within 15 days from the date of shipment.
8.4 The delivery terms under clause 8.3 may not, under any circumstance, be considered binding as Ronzak arte perfume & cosmeticos sl is unable to directly monitor the deliveries of the selected couriers; therefore, Ronzak arte perfume & cosmeticos sl cannot be held liable in case of breach of the delivery terms mentioned under clause 8.3.
8.5 In order to allow the Customers to monitor the progress of the Orders, Ronzak arte perfume & cosmeticos sl shall issue an Order number which, once inserted in the "my order" section – accessible from any page of the Ramon Molvizar Shop – allows to verify all information concerning the Orders.
8.6 The Customers may also verify the progress of Orders utilizing the "Order Tracking" function if such service is provided by the courier selected by Ronzak arte perfume & cosmeticos sl for the delivery. Such check is available to the Customers only after the shipment of Products and by utilizing tracking data communicated by Ronzak arte perfume & cosmeticos sl via e-mail.
8.7 The Customers, or authorized third parties who will be at the address indicated in the Order Confirmation at the time of delivery, are obliged to check that:
(i) the Products correspond to the content of the courier's delivery slip (DDT) both as regards to the quantity and type.
(ii) the parcel/package of the Products is intact, undamaged, not wet nor in any way altered even with reference to the securing material.
8.8 Any damage to the parcel/packaging of the Products must be immediately claimed by the Customers by means of a comment expressing "control reserve" to be written on the courier's slip acknowledging delivery. It is understood that once the slip is signed without any claim, the Customers will not be entitled to claim any exterior defect of the delivered Products.
8.9 The Products may be delivered by couriers only to the Customers or to third parties authorized by the Customers. The receiving party is obliged to sign the slip in order to certify the occurred delivery. Couriers do not deliver at postal office boxes nor by inserting the Products in letter boxes or similar.
9. Right to withdraw
9.1 The Customers who are "consumers" (i.e. private persons acting for scopes not included in any commercial, craftsman or professional activity carried out in their business), have the right, in accordance with and pursuant to article 64 of the Italian Legislative Decree n. 206 of 2005, to withdraw from the Sale and Purchase Agreement within 30 days from receipt of the Products. Customers may exercise their right to withdraw from the Sale and Purchase Agreement by sending an e-mail to Ronzak arte perfume & cosmeticos sl to the address specified under clause 16. Such communication shall include:
(i) the intention to exercise the right to withdraw;
(ii) the details of the Order generating the Sale and Purchase Agreement from which they intend to withdraw.
9.2 In case the Customers exercise the right to withdraw pursuant to this clause 9:
(i) Customers undertake to return the Products within 10 working days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1;
(ii) all costs connected to the return of the Products are entirely borne by the Customers;
(iii) Ronzak arte perfume & cosmeticos sl undertakes to reimburse the Price in the shortest time possible and, in any event, within 30 days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1, provided that:
- the Products have been returned and are intact;
- the original package has also been returned and is intact;
- the accessory items and instructions manual, if any, are returned and are intact;
- the Products have not been utilized;
(iv) Ronzak arte perfume & cosmeticos sl shall communicate to the Customers the methods for reimbursement of the Price and to this extent it shall be entitled to require to the Customers the relevant banking data (IBAN and name of account holder).
9.3 Should the Customers not exercise the right to withdraw in accordance with terms and conditions set out under this clause 9., the Customers shall have no right to reimbursement of the Price.
9.4 As an alternative to exercising the right to withdraw provided for by this clause 9., "consumer" Customers hold the option to "change product" according to the terms and conditions specified on the Ramon Molvizar Shop.
10. Products' flaws / defects
10.1 Should the Products bear a warranty from the producer (commercial/conventional warranty), any possible flaw and defect of the Products must be communicated by the Customers directly to the producer in accordance with the terms and conditions indicated in the warranty.
10.2 "Consumer" Customers (as defined under clause 9.1) have the rights granted to the "consumers" by article 130 of Legislative Decree n.206 of 2005; such rights must be exercised in accordance to the terms provided for by article 132 of the above mentioned Decree.
11. Product liability
The producer of the Products shall be liable for whatever damage caused by the Products' flaws and/or defects.
12. Privacy
Ronzak arte perfume & cosmeticos sl undertakes and guarantees that personal data shall be treated in accordance with the provisions set out under Legislative Decree No. 196 of 2003 (Italian Personal Data Protection Law) and further modifications. Details referred to the treatment of data are communicated to the Customers at the time of registration as under clauses 6.1 or 6.2.
13. Errors and inaccuracies in the Ramon Molvizar Shop
13.1 Ronzak arte perfume & cosmeticos sl undertakes to constantly check the Ramon Molvizar Shop in order to avoid any possible error or inaccuracy. However, it is possible that the Ramon Molvizar Shop bears, or might bear, errors, inaccuracies or oversights from time to time.
13.2 Ronzak arte perfume & cosmeticos sl has the right to amend the errors, inaccuracies or oversights contained in the Ramon Molvizar Shop even after an Order has been placed as well as the right to modify and update the information at any time without any prior notice to the Customers.
14. Intellectual Property
All intellectual property rights connected to the Ramon Molvizar Shop (including its contents) are the exclusive property of Ronzak arte perfume & cosmeticos sl; the Ramon Molvizar Shop and its contents shall not be reproduced, either partially or entirely, transferred by electronic or conventional means, modified, linked or utilized in any way, without prior written consent from Ronzak arte perfume & cosmeticos sl.
15. Applicable law
15.1 The General Conditions and the Sale and Purchase Agreements are governed by, and construed in accordance with, the laws of Spain (in particular by Legislative Decree No. 206 of 06/09/2005 –clauses from 50 to 67 – and by Legislative Decree No. 70 of 09/04/2003 on e-commerce) and shall be interpreted accordingly.
15.2 Any dispute arising from, and in connection with, the General Conditions and/or the Sale and Purchase Agreements shall be submitted to the exclusive jurisdiction of the Court of Barcelona.
16. Contacts
For further information and assistance on the Ramon Molvizar Shop and/or on the methods of purchase on the Ramon Molvizar Shop and/or on the Sale and Purchase Agreements, the Customers may contact Ronzak arte perfume & cosmeticos sl through our customer service or by letter at the following address: Ronzak arte perfume & cosmeticos sl- Avinguda de Cerdanyola, 79, 08172 Sant Cugat del Vallès, Barcelona

Privacy Statement
Introduction
Ronzak Art Perfume and Cosmetics is committed to protecting the privacy of its customers and visitors to its website, and views the protection of personal data as being of fundamental importance to the operation of its business. Personal information about customers and website visitors is held securely and is treated with the utmost care. Ronzak Art Perfume and Cosmetics complies with the requirements of the Personal Data Protection Act and other privacy legislation.

The party responsible for data processing is Ronzak Art Perfume and Cosmetics, av. Cerdanyola 19-81 2/7, Sant Cugat Del Valles, Barcelona Spain. In accordance with the requirements of the Personal Data Protection Act, the supervisory authority - is notified of all processing of personal data.

Processing personal data
Data is captured by Ronzak Art Perfume and Cosmetics in the course of selling our products. Your personal details are stored when you contact Ronzak Art Perfume and Cosmetics for some other reason. The personal information we hold includes information such as contact details, information about payments, invoices and ordered products.

Ronzak Art Perfume and Cosmetics uses this information to fulfil and process agreements with you, to provide other services, for its internal business processes, and to inform customers of (new) products and services provided by Ronzak Art Perfume and Cosmetics, by other companies in the group or by carefully selected third parties.

Your e-mail address
If you have specified your e-mail address (e.g. to subscribe to a newsletter), this may be used to inform you as a customer of other relevant products and services provided by Ronzak Art Perfume and Cosmetics that may be of interest to you. If you do not wish to receive this information, you can unsubscribe at any time.

Amendments
Ronzak Art Perfume and Cosmetics reserves the right to make amendments to this privacy statement. Please check this privacy statement regularly for the latest version of Ronzak Art Perfume and Cosmetics’s privacy policy. the policy was last updated 28-April-2016.

Return and cancellation Policy

Right of withdrawal: customers can return goods without reason in accordance to the 14 days required under EU law (14 days relate to the day customers receive the goods).
Products must be returned within 14 days of delivery. Returned products must have all the original labels attached and be in their original packaging. You must send an email to Return@ramonmolvizar.com with all order information.

If 14 days have past and you wish to return the product due to a fault or error, you may do so before 30 days have past.
First, you must send an email to Return@ramonmolvizar.com with all order information, explaining the problem. Returned products must have all the original labels attached and be in their original packaging.
Who pays for the shipping?
The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. However, we will pay to ship the new product/s to you.
When will the change be made?
Your new product/s will be shipped once we have received the original product/s back in our warehouse.
Refunds
If you don't want the product/s and wish to receive a refund: Send an email to Return@ramonmolvizar.com with all order information during the first 14 days from receiving the product/s.

Please note that, as an integral part of Ronzak’s return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.

The customer will be refunded the value of the returned product/s only. How will the money be refunded?
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed. Returned products that were originally paid for using a credit card or via PayPal will be refunded to the original credit card or original PayPal account.
When will the refund be processed?
The refund will be processed as soon as the returned product/s arrive in our warehouse. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name 'Ronzak arte perfume y cosmeticos”
Fault or error after 14 days and before 30 days since receiving the product.
Step 1 - If there was a fault or error with your product/order: Firstly, please Send an email to Return@ramonmolvizar.com with all order information. Select whether you would like to change the product or receive a refund. Please write here if there was a fault or error with your product/order and explain what that fault/error is. However, do not send the product back to us yet (see below).

Step 2 - Photographic support
You will be required to send photographic evidence supporting the fault/error. Using a digital camera, cameraphone or other, please send an image of the product/s in question to Return@ramonmolvizar.com Please put your Order Number in the email's Subject line and give a brief explanation of the error/fault in the email itself.

Step 3- Do not send back the product yet: Do not return the item/s to us until the fault/error has been clarified by Customer Care. Once the return process is complete and the photographs received, you will be contacted by the Customer Care team to arrange collection of the item by courier.

Order, Payment, Shipping, Delivery Info

The Ramon Molvizar Online Shop accepts payment via PayPal, Credit Card. You may select from these payment methods at the end of the order process. All types of payment will be remitted to Ronzak Art Perfume and Cosmetics, who manages the online sales operations of the Ramon Molvizar Online Shop. For any requests, questions or feedback, please contact our costumer service team via the contact page.
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day's exchange rate. There is no extra cost for currency conversion.

Shipping and delivery information

In order to ensure prompt and timely delivery to our valued
customers, the Ramon Molvizar boutique carriers with the best express delivery services available. Delivery inside Europa will be without of charge.

Delivery services are selected according to the destination of your shipment, as well as the type of product/s being shipped.

Tracking your order: Once the package is sent, you will receive a tracking number.

Shipping times:
- Shipments to the rest of the European Union take approximately 3-8 working days.
- Shipments to the rest of the world take approximately 5-9 working days (not accounting for customs delays).
For any requests, questions or feedback, please contact our Customer Service team export@ramonmolvizar.com

Business Name: Ronzak Art Perfume & Cosmetics
Email: sales@ramonmolvizar.com
Phone: +34 620 390 570
Street Address: av. Cerdanyola 19-81 2/7
Country: Spain
State/Region: Catalonia
City: Sant Cugat Del Valles
Zip Code: 08172